EasyBet FAQ — All Questions
All Answers in One Place

No. Only one account is allowed per mobile number. If multiple accounts are found, all of them will be closed and the balances may be forfeited.

On the login page, click "Forgot Password?". An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes less than 2 minutes.

Your account is activated as soon as registration is complete. You can start playing with real money after making a deposit. Many games also offer a demo mode so you can try them for free.

Not required at first. However, identity verification (KYC) must be completed before your first withdrawal — you will need to submit a photo of your National ID or passport. This is mandatory for security purposes.

Yes, you can log in to the same account from a phone, tablet, or computer. For security, keep yourself logged out of devices you are not using.

On the login page, select "Login with OTP". A 6-digit code will be sent to your registered mobile number. Enter the code to log in without a password. The code is valid for a few minutes.

Reach out via live chat in Bengali and share the reason — our team will resolve it quickly. If you have self-excluded, your account cannot be reactivated until the exclusion period ends.

Log in and go to the Deposit section. Select mobile banking or net banking, enter the amount, and follow the on-screen instructions. Most deposits are credited to your account instantly.

The minimum deposit amount depends on the payment method selected. Mobile banking options generally have a low minimum. Check the deposit page or contact support for the latest details.

Most withdrawal requests are processed within 24 hours. KYC verification is required before your first withdrawal — once completed, future withdrawals will be processed faster.

Wait 30 minutes. If the deposit still has not appeared, contact live chat with a screenshot of the payment or your transaction ID. Issues are usually resolved within 1-2 hours.

EasyBet generally charges no fees on withdrawals, though minor differences may apply depending on your payment method. Always review the amount and terms carefully before withdrawing.

Withdrawal limits depend on your chosen payment method and account tier. VIP members can generally withdraw larger amounts. Check the support page or payments page for full details.

Yes. In addition to mobile banking, deposits can also be made via net banking and bank transfer. Visit the deposit page to see all available methods.

If rejected, the funds will be returned to your EasyBet balance — nothing is lost. You will be informed of the reason. Rejections are typically due to incomplete KYC or mismatched information. Resolve the issue and try again.

There are 500+ games — slots, Fish Games, Live Casino (Baccarat, Roulette, Blackjack), and Sports Betting. New games are added regularly.

Yes. All games on EasyBet use certified RNG (Random Number Generator) technology — every outcome is completely random and cannot be predicted in advance.

Yes. In the Live Casino section, you play with real dealers in real time. The full game is streamed live via video, and you can join at any time.

No need to worry. Once your connection is restored, the game will resume from where you left off. The system automatically saves your game session. If you experience any issues, contact support.

You can bet on cricket, football, tennis, basketball, and many other popular sports. Live betting is also available, letting you place bets while a match is in progress.

Yes. Many slots and casino games offer a demo mode where you can play for free using virtual balance. Winnings in demo mode cannot be converted to real funds.

A welcome bonus is automatically credited when you make your first deposit after registering. Full details on the bonus amount and terms are available on the promotions page.

Not directly. Bonuses come with wagering requirements — you must place a specified amount in bets before the bonus becomes withdrawable. Full terms are listed alongside each bonus offer.

A portion of your losses over a set period is returned to you as cashback. It is credited to your account automatically — no separate claim needed.

Yes. Refer a friend and earn a referral bonus once they successfully register and make a deposit. You can find your referral code in your profile.

Any unused bonus balance is automatically cancelled upon expiry. Make sure to use your bonus as soon as possible after receiving it.

Download PageVisit -to download the Android or iOS app. It's free and offers the same full experience as the website.

Yes. 256-bit SSL encryption is used to keep your personal information and financial transactions fully secure. Your data is never shared with third parties.

Yes. The EasyBet app gives you access to all games, deposits, withdrawals, bonuses, and support — everything in one place. Exclusive in-app offers are also available from time to time.

No, never. EasyBet and its staff will never ask for your password by phone, email, or chat. If anyone does, it is a scam — contact support immediately.

Some features may not work on older versions, and security patches are only included in the latest release. It is recommended to install updates as soon as they are available.

Click the live chat button on the website or app. Bengali support is available 24 hours a day, 7 days a week. You can also reach us by email.